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Technology » |
Memphis is at the forefront of technology business development and electronic commerce due to significant investments in telecommunications infrastructure by virtually all of the top service providers in the market. This is coupled with a diverse workforce, prepared by nationally recognized schools and training programs, helps ensure Memphis’ competitive technological edge in the future.
Memphis has an extensive network of technology intensive companies handling data transactions, customer service, reservations, financial services and telemarketing.
» Companies with a major IT presence in Memphis include
- Federal Express World IT Center
- International Paper
- AutoZone
- ServiceMaster
- Pfizer
- Nike
- First Tennessee
- Harrah’s Casinos & Resorts
- Hilton Hotels
- St. Jude Children’s Research Hospital
- SITEL
- and many more…
Telecommunications Infrastructure
- 100% of the city's central offices are digital.
- Total self‑healing fiber optics networks in place by multiple providers.
- One of the largest switching capacities of any southeastern city.
- Fiber‑optic connections between every switching center and to major long distance carriers.
- 95,000 miles of fiber optics in AT&T’s Memphis network alone (more than 1,054 sheath miles).
- Broadband wireless is available from multiple vendors.
- Excellent Internet backbone connections through multiple providers.
Technology Workforce
- More than 48,000 college students
- 40,000 retired military in a 100-mile radius
- 2,300 trained call center workers laid off since 2002
» Find out more.
| memphis Area call center wages |
| job Title |
low |
average |
high |
| Call Center Representative I |
$27,748 |
$31,430 |
$36,845 |
| Call Center Representative II |
30,231 |
32,962 |
35,888 |
| Customer Service/Call Center Supervisor |
45,407 |
46,067 |
46,727 |
| SOURCE: Memphis Regional Wage Survey, 2006 / the Centre Group |
Memphis offers a high number of public and private training facilities for employees interested in careers in information technology:
Find out more.
FedEx Institute of Technology
The FedEx Institute is home to cutting-edge research teams working in areas such as artificial intelligence, biotechnology, geospatial analysis, multimedia arts and nanotechnology. It also serves as a gateway for businesses to collaborate with University of Memphis researchers. In all, the Institute is home to over 150 faculty members, researchers and staff.
Find out more.
Emerge Memphis
EmergeMemphis, the focal point for entrepreneurial activity in the Mid-South, is a general business and technology-based incubator, whose mission is:— To foster a dynamic, innovative culture and environment where start-up companies have a first-rate opportunity to grow and get the resources needed to most enable their success. Find out more.
Low Business Costs for IT Firms
| annual operating costs - data center |
| geographically- variable costs |
memphis |
phoenix |
houston |
chicago |
| Labor Costs |
Weighted Avg Annual Earnings |
$58,583 |
$58,444 |
$61,238 |
$66,545 |
| Annual Base Payroll Costs |
$5,858,300 |
$5,844,400 |
$6123,800 |
$6,654,500 |
| Fringe Benefits |
$2,167,571 |
$2,162,428 |
$2,265,806 |
$2,462,165 |
| Total Annual Labor Costs |
$8,025,871 |
$8,006,828 |
$8,389,606 |
$9,116,665 |
| Electric Power Costs |
$115,882 |
$145,740 |
$221,572 |
$163,416 |
| Amortization Costs |
$2,949,429 |
$3,323,747 |
$3,030,892 |
$3,323,264 |
| Property & Sales Tax Costs |
$715,636 |
$1,032,539 |
$902,603 |
$867,671 |
| Heating & Air Conditioning Costs |
$212,824 |
$346,283 |
$438,893 |
$285,420 |
| Corporate Travel Costs |
$199,680 |
$203,231 |
$219,230 |
$239,622 |
| Total Annual Geographically-Variable Operating Costs |
$12,219,322 |
$13,058,368 |
$13,202,796 |
$13,996,058 |
| SOURCE: The Boyd Company, Inc., "The Cost of Operating a Data Center in Memphis", May 2007. Annual costs in this study were "scaled to a representative data center employing 100 workers and occupying 100,000 sq. ft. of newly-constructed space." |
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Biosciences
